Experience
1 to 2 years Client Locations
ChennaiSkills Required
Internationa Non Voice Process
Job Description
Job Description:
Handle chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues.
Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer.
Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary.
Adhere to established SLAs, and productivity/performance goals.
Provide world class Customer Support by delivering service in accordance with values.
Perform database searches.
Gain an understanding of the product line and the role .
Remain empathetic and concerned with resolving the customer’s issue.
Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
Handle a high workload and managing the customer expectations.