1-4 Years Client Locations

Chennai, PondicherrySkills Required

team member

Job Description

Designation :Team Member 

Department :Food, Beverage & Hospitality

ROLE & RESPONSIBILITIES:

 Ensure Guest Comfort

 Order Taking & Billing

 Handle The Customer Complaints

 Customer Service/ Follow Ups

 Service Recovery

 Inventory Management

 Maintain SOP Checklist

 Asset & Equipment Maintenance

 Maintain Reports

 Handle Billing Compliances

EDUCATION: ANY GRADUATE / DHM / BHM

WORKING HOURS: 9 Hours

SALARY: 13,000 Net Pay & 14,500 (Candidate from Hotel Management Background)

0 to 3 Years Client Locations

Bangalore, Chennai, Hyderabad, Pune

Chennai Skills Required

international voice

0 to 3 Years Client Locations

Chennai Skills Required

international voice

Job Description

Role: Customer Support- Amazon SPS Voice-International Voice Process Shift : Rotational shift & Rotational offs # Candidate prime role will be assisting the customers through calls . # Required only immediate joiners and somebody in Chennai currently. # Look for both Fresher’s & Experienced. # Highest Qualification 10+ 2/ Graduates in any stream with no backlogs # Shift Timings & off- 5 days schedule with Day shift(8AM to 9PM)

0 to 5 Years Client Locations

Ahmedabad, Bangalore, Chennai, Coimbatore, Hyderabad, Pune

L2 DESK/TECHNICAL SUPPORT

Job Description

JD for IMC L2 Team: •             Answer calls professionally and provide technical knowledge/expertise to support technical help related queries and trouble shooting. •             Experience in a L2 service desk/ tech support process providing remote support for Laptops / Desktops •             Knowledge of relevant applications and tools specific to Service Desk. •             Knowledge and hands on experience of installation and troubleshooting of  Microsoft office  Applications and software installations •             Experience Wireless connectivity, email and printing related requests •             Should have good knowledge in Active Directory, Antivirus, Imaging, Patch Management solutions. •             Experience on  resolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365. •             Experience on configuring Mobile devices such as IOS, Android devices •             Should be having good  understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework. •             Should be flexible to work in different shift timings and coordinate with different teams across geographies.

1 to 4 years Client Locations

ChennaiSkills Required

Customer support, Hindi voice process

Job Description

Role: Customer support

Must have Fluent speaking Hindi and English

Exp: 0-1 Yrs

Salary package: Fresher-15k

Experience-17k

Excellent communication skills

Immediate Hiring

Location: Chennai

6 to 10 years Client Locations

HyderabadSkills Required

Team Leader

Job Description

Key Responsibilities:

– Provide first-level resolution to the customers

– Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.

– Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.

– Build rapport with customers through active listening, effective communication, and attention to detail.

– Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.

– Document and track customer interactions and technical issues in the service management system.

– Stay up-to-date with product knowledge and industry trends to provide accurate information and support.

– Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

1 to 2 years Client Locations

ChennaiSkills Required

Internationa Non Voice Process

Job Description

Job Description:

 Handle chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues.

 Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer.

 Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary.

 Adhere to established SLAs, and productivity/performance goals.

 Provide world class Customer Support by delivering service in accordance with values.

 Perform database searches.

 Gain an understanding of the product line and the role .

 Remain empathetic and concerned with resolving the customer’s issue.

 Discussing trouble-ticket activity and incidents in face-to-face meetings with team management

 Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution

 Handle a high workload and managing the customer expectations.

1 to 3 years Client Locations

BangaloreSkills Required

chat process

Job Description

Teleperformance hiring requirements 

Graduation only

1 year min exp in BPO chat process 

B&M only

Day shift ( 8am to 8 pm) 

6 days working , rotational off 

25 K CTC 

 Location 

3rd floor, DSR SMART WORKS, Varthur Main Rd, next to SKR Kalyana Mandapam, Silver Springs Layout, Marathahalli, Bengaluru, Karnataka 560037

Role: Customer Support- English Voice,

Shift : Rotational shift & Rotational off,

# Candidate prime role will be assisting the customers through calls & Chat.

# Required only immediate joiners and somebody in Chennai currently.

# Look for both Fresher’s & Experience

# Highest Qualification 10+ 2/ Graduates in any stream with no backlogs

# It is Work from Office.

Interview Mode: 

Operations Round : F2F is must, One only round

Salary 2.8 Lpa for freshers to 3.6 Max for experienced

UK Voice

Chennai, India

Experice 0 to 5 years

Permanent

10000 – 30000