3 to 5 years Client Locations

BangaloreSkills Required

SAP FICO

Job Description

SAP FICO

0.6 to 4 years Client Locations

ChennaiSkills Required

Voice Process, Customer Services

Job Description

Project : UI Path

Exp : 0.6 – 4 years

Immediate joiner only

CTC Max 4.5 LPA

Responsibilities

• Manage inbound and outbound contacts in a timely manner.
• Excellent written and verbal communication skills in languages in-scope 
• Well versed with customer handling skills.
• Follow communication “scripts” when handling different topics.
• Basic understanding of tools/platform used for Robotics process automation and workflow automation.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in UiPath owned CRM Database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements and skills

• Should have experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Fluent in the respective language
• Familiarity with CRM systems (Salesforce) and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• Minimal bachelor’s degree of education with background of engineering, Technology, and computer science
• Basic programming knowledge of Dot Net / C/C++, Java, OOPS concepts and SQL

2 to 5 years Client Locations

PuneSkills Required

Technical – Service Desk (Voice)

Job Description

Role Designation 

Service Desk Specialist 

 Position Summary 

Provide 1st level technical support, service restoration, fulfillment of service 

request and advice to users ensuring the maximum availability, performance 

and utilization of knowledge and information systems. 

Follow a systematic, disciplined and analytical approach to problem solving 

to meet set standards and agreed procedures. Executes transactions as per 

prescribed timelines.  

Required skill set  

Analytical and Problem solving skills 

∙Active listening and questioning, an eye for detail to determine the root 

cause of the issue, to avoid repeat contacts and further effort to resolve 

issues 

∙Analytical problem solvers who will understand issues, evaluate 

solutions and work with their colleagues to resolve issues 

∙Problem solving skills and quick thinking to own & resolve issues 

independently, thoroughly & efficiently 

∙Display ownership and accountability  

oQuickly build trust and confidence with customer 

oOwn and resolve customer issues efficiently, effectively 

and empathetically 

Mandatory requirement for experienced candidates: 

∙2- 5 years of work experience in Service Desk/ Tech support process 

providing remote support for Laptops / Desktops / LAN Issues / 

Application support/ Small Forms etc. 

∙Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows) 

∙Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS 

Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, 

Microsoft Teams, SharePoint and OneDrive for Business 

∙Experience of working within a busy ICT Service Desk environment, 

showing experience of systems, support, diagnostic and resolution. 

∙Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, 

Security, Encryptions 

∙Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, 

OSI, Network devices and carriers. 

∙Basic networking knowledge  

Time Management Skills 

∙Being proactive and show the utmost respect for customer’s time 

∙Good time management, ensuring all contacts with customers add value 

∙Ability to Multitask 

Communication & Relationships Skills  

∙To deliver a first line support service via the Service Desk, receiving 

incidents and service requests from various routes including telephone, 

web tickets, chat and e mail.   

∙Offering advice to end users on all IT related areas. This will include 

working as part of a team, in order to share knowledge and work 

together to increase performance standards.   

Skills & Knowledge  

∙Communicate at all levels  

∙Ability to work across organizational and professional boundaries  

∙Excellent verbal and written communication skills  

∙High level of interpersonal skills, including active listening and 

understanding  

∙Good organizational skills and ability to prioritize workloads.  

∙Work to tight deadlines / service levels  

∙Business etiquette  

∙Broad knowledge of IT products, services and terminology  

Aptitudes  

∙Identification of problems and solutions  

∙Analysis of data  

∙Presentation of technical functionality to a non-technical audience  

∙Working knowledge of MS Office products  

∙General support knowledge of Operating systems across various 

platforms, general productivity applications like MS outlook, MS excel, 

Lotus Notes etc. 

∙Ability to work as pat of a team or on own initiative.  

∙Customer focused  

∙Proactive  

∙Self-Motivated  

∙Patient  

∙Innovative  

∙Flexible  

Job duties and responsibilities 

• To improve user confidence in the user of computer software, being 

empathetic to a variety of new and experienced learners needs.  

• Help to implement and improve processes and procedures within the 

team allowing strong service focused deliverables.

to years Client LocationsSkills Required

Chennai

0 to 0 years Client Locations

ChennaiSkills Required

SQL

Job Description

1111

Bangalore, ChennaiSkills Required

SAS Developer

Job Description

.SAS Development Services :

SAS Admin Platform support Following services and activities are in scope.

· Environment Administration o Access Control Management & Users Privileges o SAS Grid Environment (PROD, Dev and Test/DR) Configuration & Settings o SAS Marketing Environment (Dev, Prod) Configuration & Settings o Create standardized methods for managing SAS metadata

o Performance tuning of the SAS environment by working with support teams o Ensure backups and archive procedures are in place for physical data and metadata Capacity Planning

o Coordinate with SAS to resolve any software/environment issues

o Respond to and resolve user reported incidents

o Create connections to RDBMS tables and registering tables in metadata

· SAS Setup & Deployment o SAS & SAS Marketing Environment Deployment o Deploying patches and hotfixes

o Minor Version Upgrade (either on the same servers or new hardware) with an end-to-end effort of <=160 hours o One Major Version Upgrade within the contract period

· Monitoring o Monitoring SAS server and health checkup

o User incidents resolution

o Monitoring SAS jobs on the job scheduler

o Coordinate with Unix and Network team to evaluate surrounding environment for application performance

· Maintenance/Others o Documenting system and process changes

Sr. SAS Developer (Exp 5- 8 Years)

· Ensure complete understanding of technical requirements

· Coordinate with offshore and Horizon team towards delivery of work requests

· Perform impact analysis (as applicable) and help come up with Detailed PA Class B estimates

· Design and Develop of data integration workflows & BO reports in SAS

· Documentation of work products – Design Document, TRD updates, Source code, Unit Test results and development plan

· Assist other SAS developer for day to day delivery SAS Developer – Onsite · Ensure complete understanding of technical requirements

· Coordinate with offshore and Horizon team towards delivery of work requests

· Development of data integration workflows & BO reports in SAS

· Documentation of work products – Design Document, TRD updates, Source code, Unit Test results and development plan

2 to 8 years Client Locations

Chennai, Bangalore, Pune, HyderabadSkills Required

SAP SD

Job Description

Job Description: SAP SD

·      Install, configure, and maintain SAP systems, including system landscapes, servers, and databases.

·      Experience in Basis administration.

·      Knowledge of SAP system landscapes, servers, and databases.

·      Familiarity with SAP security concepts and user management.

15 to 20 years Client Locations

BangaloreSkills Required

RTR/OTC

Job Description

PFB the JD for your reference ..

Job description :

Role : Lead Client Operations

• Oversee processes across geographies and handle large cross functional team to ensure seamless process delivery.

• Report in to COH and accountable for the assigned F&A towers – R2R and O2C.

• Ensure good relationships with business partners and the global functional Team on a proactive basis;

• Develop and report relevant KPI’s for area of responsibility;

• Ensure that KPI’s are maintained, achieved and reported in a correct and timely manner;

• Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work;

• Ensure sign off and oversight of all SLA discussions

• Support the transition team from a ramp up planning and design of operations reporting & offshore management procedures

• Provide constructive feedback, identify training & development needs of the team & conduct brain storming sessions to increase the knowledge of the team.

Experience and Qualification :

•University graduate with minimum of 15 years of education with Bachelors/Masters Degree in Commerce

• Qualified accountant preferably with Masters Specialization

• 12-15 years of experience and good knowledge across R2R, O2C towers.

• Ability to lead a 120-150 F&A team consisting of highly skilled team members

• Ability to think strategically and translate strategy into action plans

• Strong analytical skills with ability to problem solve with a win-win negotiation approach

• Ability to lead people on large, multi-functional efforts and work in a matrix reporting environment

• Desirable

   – User Knowledge of ERP/ Key Financial Applications – SAP, Taulia, ABBYY, Blackline

   – User Knowledge of Telecom Industry

6 to 10 years Client Locations

Jaipur, Ahmedabad, Hyderabad, Bangalore, Pune, ChennaiSkills Required

RPA Consultant-Business Analyst

Job Description

Job Level – 5A – Sr. Consultant 

Consultant play a key role in opportunity identification, solution conceptualization, 

requirements documentation and benefits realization 

Key Responsibilities: 

1. Opportunity Identification: To perform process study, process assessments, design thinking sessions to 

come up improvement opportunities 

2. Solution Conceptualization: To understand client’s business processes, existing IT landscape and 

propose relevant transformative solutions 

3. Stakeholder Communication and Approvals: Pro-actively interact with stakeholders and obtain buy-in 

on the proposed solutions 

4. Requirements Documentation: To gather, analyze and document solution requirements (functional as 

well as non-functional). Liaison with development teams on managing requirements, participate in UAT 

and realize proposed/estimated benefits – 

Other Responsibilities 

1. Case Studies and Client Testimonials: To convert each solution implementation into a high impact case 

study and reference able client testimonial 

2. Reporting & MIS: Provide inputs to CoE teams for periodic reports and MIS for respective track/area 

What are we looking for in you? 

1. Graduate + MBA from leading A & B-category schools (BE/B.Tech from Grade A engineering colleges 

will be added advantage) with an excellent academic track record 

2. 5+ years’ experience working within a technology field out of which 

3. Minimum of 4 years’ experience post MBA should be in one of the following 

4. RPA/Cognitive Automation assessments/consulting/implementation 

5. Business process automation/workflow tools 

6. Excellent Process domain knowledge 

7. Certification in one or more of the following is preferred: 

•                     Automation Anywhere 

•                     UiPath 

•                     Blue Prism  

•                     Work Fusion 

8. Knowledge of RPA/Cognitive Automation concepts and ROI/business case analysis is a must 

9. Knowledge of lean/six sigma, Machine learning concepts and basic programming skills (in 

.Net/C#/PLSQL) will be a plus 

10. Make solution proposals that show value for money and that sell. Solution champion with good 

articulation and presentation skills 

11. Networking skills with the ability to work with multiple stakeholders. Ability to communicate and 

effectively interact with CxOs 

12. Work effectively both independently as well as a member of a cross-functional team 

13. Ability and willingness to mentor other team members 

14. Willing to travel as required 

NOTE: Robotics Process Automation (RPA) experience is mandatory for this role. 

15 to 20 years Client Locations

Ahmedabad, Bangalore, Pune, ChennaiSkills Required

RPA Project Manager

Job Description

Please find the below mentioned JD for the requirement as we discussed on call, kindly acknowledge the mail with your updated CV.

Senior RPA – Project Manager-6A – Work Location – Pune

Key Responsibilities:

Should have handled at least 2 full cycle projects, starting from requirements analysis to production deployment and ongoing support.

Must have experience in executing large scale RPA Projects – preferably using Automation anywhere, UiPath or BluePrism

Must have a prior experience in above mentioned technology stream.

Ability to lead complex projects involving multi delivery tracks with complete ownership.

Excellent project and people management skills – able to plan and execute projects, manage requirements, Client interfacing skills and risks appropriately.

Proven experience in working with client teams, Problem/Scope identification, Idea/solution conceptualization, Business case/ROI analysis, Execution, Solution deployment (Business & IT) .

Should have excellent communication (written / oral) and presentation skills .

Set & manage stakeholder expectations.

Good team management skills – able to build and mentor the team.

Prior onsite experience would be an added advantage clients.

Preferred Knowledge/Skills

Good project management skills – able to plan and execute projects, manage requirements and risks appropriately.

Good at client interactions, able to set & manage stakeholder expectations.

Good presentation and communication skills.

Working or hands on experience in Microsoft .Net/SQL

Working or hands on experience in Project implementation/Production support

Must Have : RPA tools (AA, BluePrism or UiPath) and/or Power automate (is a added plus)

Good to have Technical Skills – Microsoft .Net, C#, MS SQL Server, MVC,

Job Location : Chennai,Bangalore,Pune

Qualification : Only BE, B.Tech, Me, MTECH & MCA

Experience  : Maximum 15 yrs of experience